An urgent warning has been issued to iPhone and Android users, urging caution against a new scam targeting UK customers. O2 has alerted its users to be vigilant after the discovery of a fraudulent message circulating on devices. The scam falsely claims that customers’ SIM cards are on the verge of deactivation due to their alleged failure to accept updated Terms and Conditions. The message employs urgent language like “IMPORTANT” and “NOT,” and appears to originate from an official O2 number, adding to its deceptive nature.
For O2 SIM card holders, it is essential to be on the lookout for a message stating, “O2UK: IMPORTANT: Your SIM Card(s) will be inactive on 04/06/2026, because you have NOT signed our Terms and Conditions. Logon to sign.” The message includes a link redirecting recipients to a counterfeit website aimed at stealing personal information. Scammers may exploit these details to access MyO2 accounts and potentially breach other online accounts using stolen passwords.
Customers who receive notifications about their O2 SIM cards expiring should refrain from clicking on any embedded links. Instead, they should verify the message’s authenticity by accessing their accounts through the official O2 website or app, or by contacting the network directly.
Murray Mackenzie, Director of Fraud Prevention at Virgin Media O2, cautioned that scammers are adopting more sophisticated tactics, leveraging believable and urgent appeals to target victims and employing convincing fake websites.
In efforts to combat scams, Virgin Media O2 is implementing measures such as blocking scam texts and malicious websites, enhancing fraud monitoring on online accounts, and urging individuals to report suspicious messages promptly.
To safeguard customers, O2 has shared the following security advice:
– O2 does not send texts requesting customers to accept new Terms and Conditions or threatening SIM deactivation. Such messages are fraudulent.
– Exercise caution with messages using urgent or threatening language to pressure quick actions.
– Be wary of unexpected messages from unknown numbers; legitimate O2 communications typically display under a verified “O2” sender name instead of a regular mobile number.
– Avoid clicking on links within unsolicited texts; instead, directly access the MyO2 app or call 202 from an O2 phone to validate requests.
– In case of clicking on a suspicious link and divulging login details, promptly change your password to safeguard your account.