“Virgin Media UK offers Smart Support for seamless internet”

Virgin Media customers in the UK are receiving a complimentary upgrade known as Smart Support, offering round-the-clock assistance to ensure uninterrupted internet service. This new service automatically identifies and addresses speed or connectivity issues, providing instant solutions to maintain online connectivity and prevent disruptions like streaming interruptions or work stoppages. Additionally, Virgin Media can remotely apply fixes overnight to minimize inconvenience during the day. Customers may also receive recommendations for WiFi Pod or Hub upgrades if necessary, with the option to request an engineer at no extra charge for more serious issues. Gareth Lister, Director of Connectivity at Virgin Media O2, emphasized the importance of fast and reliable connectivity, stating that Smart Support enhances customer peace of mind. The company has confirmed that Smart Support will be available to all customers at no additional cost.