Morrisons customers are expressing anger over a recent change that now requires them to pay a fee for cash withdrawals at ATMs. Stakeford shoppers have voiced their discontent on the local Morrisons Daily convenience store’s Facebook page regarding this new charge, which is implemented by an external provider and being tested in select Morrisons Daily stores.
One customer anonymously shared their frustration, stating, “Cash machine at Morrisons Daily now charges you to withdraw YOUR cash.” Another individual mentioned contacting their Member of Parliament (MP) in response to the situation.
Since January 2018, nearly 19,000 free-to-use ATMs have vanished from UK high streets, as reported by the Payment Choice Alliance. In 2025, the average UK adult withdrew £1,352 from ATMs, reflecting a 5% decrease compared to the previous year.
Morrisons disclosed annual losses of £381 million for the year ending October 26, primarily due to a £281 million interest expense on its debt. Despite reducing losses from £414 million in the previous fiscal year, the company, owned by US private equity firm Clayton, Dubilier & Rice, ended 2024-25 with a £3.1 billion debt burden.
The supermarket chain cited increased expenses and a cyber incident that disrupted IT systems before Christmas 2024, affecting product availability as reasons for their financial challenges. Over the Christmas period, Morrisons experienced a 3.4% like-for-like sales growth, with a notable surge in sales of its own-brand premium products by 17.4%.
Rami Baitieh, Morrisons’ CEO, praised the company’s performance in a competitive market, highlighting growth in both food and non-food sales, as well as maintaining market share and EBITDA amidst economic pressures.