Passengers encountered significant delays as a major airline faced technical issues, leaving many stranded on planes at various United States airports. Alaska Airlines continues to grapple with a backlog following an IT outage that halted flights across the US and Mexico. The airline acknowledged the issue on its website, stating they were actively addressing the temporary technical problem.
Although the situation was resolved around 3.30 UK time, substantial delays persisted at airports like O’Hare International Airport in Chicago and John F Kennedy International Airport in New York City. Travelers took to social media to express frustration over the chaos caused by the IT outage, with some reporting long waits and cancellations. Alaska Airlines assured passengers that the safety of flights was never compromised and that they were working diligently to restore operations.
Despite the recent disruptions, including a previous IT outage in July, Alaska Airlines plans to expand its services to Europe in early 2026. The airline, a key player in the US and Mexico travel markets, has faced challenges in communication with passengers during the current disruption. Passengers have voiced their displeasure at the delays, prompting the airline to advise travelers to check their flight status before heading to the airport.