Co-op is set to roll out innovative “flexi checkouts” to minimize wait times in stores. These smart tills can seamlessly switch between self-service and cashier-operated modes based on customer preferences. The move aims to enhance convenience and reduce queues for shoppers, according to Co-op.
Supplied by American financial and retail tech company Diebold Nixdorf, the new checkouts will be deployed in 150 Co-op stores by April. Beyond the flexibility in checkout modes, the screens will display price discounts, special offers, and promotions. Additionally, they may facilitate parcel collections in the future. Co-op asserts its position as the first UK supermarket to adopt this technology.
David Tyas, Co-op’s head of operations, support center, and innovation, emphasized the brand’s commitment to tailoring stores to local needs. He highlighted the importance of offering both personalized service from friendly staff and quick, efficient transactions to cater to diverse customer preferences.
In other news, Co-op has announced plans to open 18 new or revamped stores in the first quarter of 2026. The inaugural store of the year is located in Willowbrook Park, Didcot, Oxfordshire, within a new community development. Notably, some stores, like the one in Eastern Green, Coventry, and a franchise-operated outlet in Ealing, London, will undergo refurbishments and reopen.
Kate McCrae, Co-op’s Operations Director, underscored the brand’s commitment to creating vibrant local hubs that go beyond mere retail spaces. McCrae emphasized Co-op’s focus on offering quality products, value, and enticing deals to cater to member and customer needs.
Furthermore, Co-op revealed its plan to introduce thousands of new apprenticeships in the coming years. The company aims to create 7,000 matched apprenticeships by 2030 through a £70 million investment in its Levy Share service. This initiative reflects Co-op’s dedication to fostering talent and contributing to the community through skill development programs.